Frequently Asked Questions (FAQs)
Have questions? Our FAQ section covers the most common topics including shipping, payments, order tracking, and policies.
Everything you need to know about ordering, delivery, and payments. If you require further assistance, our team is always here to help.
Who can purchase from AUS Cigarettes Outlet?
You must be 18 years or older (or the legal smoking age in your state or territory) to purchase tobacco products from our website. It is illegal to sell tobacco products to minors.
Where do you ship?
We ship to all states and territories across Australia, including:
Residential addresses
Business addresses
PO Boxes
Parcel lockers
At this time, we do not offer international shipping.
How long does delivery take?
Standard delivery typically takes 3–5 business days from the shipment date, depending on your location and courier processing times.
Orders placed before 11:00 AM are usually packed the same day, while orders placed after 11:00 AM are generally processed the next business day.
How much does shipping cost?
Orders under A$200: Shipping starts from A$10
Orders over A$200: Free standard shipping within Australia.
How can I track my order?
Once your order has been paid and dispatched, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number to:
Monitor shipment progress
View estimated delivery times
Track the parcel until it reaches your address. If delivery cannot be completed, the parcel may be held at your local Australia Post office for collection.
How are orders packaged?
All orders are packed carefully to protect your items during transit.
Smaller orders are shipped in durable moisture-resistant mailbags. Larger orders
are packed in strong cardboard boxes with protective padding. This ensures your products arrive safely.
Is the packaging discreet?
Yes. All parcels are shipped in plain, discreet packaging with no product details visible on the exterior. This allows you to receive your order privately at home or work.
What payment methods do you accept?
We currently accept payments via Bank transfer and PayID. Once payment is received, your order will be processed and prepared for shipment.
Do you offer refunds or returns?
Due to the nature of tobacco products, as well as health and legal regulations, refunds, returns, or exchanges are generally not accepted once an order has been shipped.
If there is an issue with your order (such as damage or missing items), please contact our support team as soon as possible so we can assist you.
How can I contact customer support?
If you have any questions about our products or your order, you can contact our support team via email or WhatsApp. We aim to respond to all inquiries as quickly as possible.
